Contact Us
Whether you have spotted an outdated detail in one of our reviews, want to suggest a platform for us to look at, or just have a general question about how sweepstakes casinos work, this is the place to reach us. We read every message that comes in, though because Sweeps Casinos is a small editorial team, replies can take a little longer at busy times.
What we can help with
Sweeps Casinos is an independent research and comparison site covering sweepstakes and social casinos in the US market. We're not a casino operator ourselves, and we don't process redemptions, verify accounts or handle disputes on behalf of any platform. That means there are things we genuinely can help with, and things that are better directed elsewhere.
- Corrections and updates — if you notice a welcome offer, editorial rating or state-availability note that looks out of date, tell us and we'll check it against the operator's current terms.
- General questions about the sweepstakes model — how Gold Coins and Sweepstakes Coins differ, how the free entry method works, or how our rankings are put together.
- Site feedback — broken links, confusing sections, or suggestions for platforms we haven't covered yet.
- Press and partnership enquiries — media requests or questions about how Sweeps Casinos operates as a publisher.
What to contact the operator about instead
Some requests need to go directly to the sweepstakes casino you're playing on rather than to us, since we don't have access to individual player accounts:
- Identity verification (KYC) issues or delays
- Sweepstakes Coin redemption status, thresholds or processing times
- Account login problems, password resets, or account closure requests
- Billing questions relating to a Gold Coin package purchase
- Disputes over bonus terms or promotional credit
Each operator listed on this site publishes its own support channels — usually a help centre or contact form within the platform itself — and its own terms covering redemption thresholds, verification requirements and processing windows. Those terms sit with the operator, not with us.
Before you get in touch, a quick reminder on how this site works
Sweeps Casinos may earn a commission when readers click through to a listed operator, but this never determines how a site is ranked or reviewed. We look at the same practical factors for every platform we cover — including how sweepstakes redemptions are described, what the welcome package actually requires, and which states an operator says it serves — and we update pages when operator terms change. If something on a review page seems inconsistent with what an operator publishes, that's exactly the kind of thing worth flagging to us.
It's also worth remembering that sweepstakes casinos operate under a promotional model rather than traditional real-money wagering, and availability varies by state — some jurisdictions restrict or prohibit this model entirely, and operators can choose which states they serve. If you're unsure whether a platform is available where you live, the operator's own terms and your state's current rules are the sources to check, not this site's general commentary.
Other pages that might answer your question first
A few of our other pages cover the questions we're asked most often, so it's worth a look before reaching out:
- Read our Responsible Gambling page if you have questions about setting limits, self-exclusion, or where to find support around play.
- Check our Terms and Conditions for how this site itself operates, including how we handle affiliate links and editorial independence.
- Visit our About Us page for more on who we are and how we approach reviewing sweepstakes casinos.
How to reach us
For anything not covered by the operator's own support channels or by the pages above, get in touch through the contact details published on this site. Please include the name of the platform or page you're asking about and, where relevant, a screenshot or link — it helps us track down the issue faster and update the page accurately.