Nonstop - The eGate Blog

Breakfast to Lunch; Lunch to Dinner: The Costly Back Office Impact of the Massive Delays and Cancellations at Chicago’s O’Hare International Airport

The reality of the current IRO at O’Hare is that on varying levels, this happens for airlines every day of every year because the one constant in the airline industry is change. Simplifying the back office effort to manage the impact of these unknown, yet frequent variables can provide airlines with a competitive advantage by dramatically improving the passenger experience, even when operations are less than optimal.